Welcome to Kolkata Helpline. By using our website or booking any service through Kolkata Helpline, you agree to the following Terms & Conditions.
- Service Booking
Customers can book appliance repair and other services through our website, phone, or other available communication channels. Customers are required to provide accurate contact details, address, and information about the appliance or service requirement.
- Service Visit Charges
A minimum service visit charge of ₹300 may apply when a technician visits the customer’s location for inspection, diagnosis, or service assessment.
The applicable service visit charge will be communicated to the customer where applicable. Additional charges for repairs, spare parts, labour, or other services may apply depending on the issue and required work.
- Inspection and Diagnosis
Our technician may inspect the appliance to identify the problem. The final repair cost may vary depending on the nature of the issue, labour required, and spare parts required.
Any additional repair or replacement work may be carried out after informing the customer about the applicable charges.
- Spare Parts
If replacement parts are required, the availability and cost of the parts may vary depending on the appliance model, brand, and market availability.
Customers may be informed about the applicable spare-part charges before replacement wherever possible.
- Service Availability
Service availability may depend on the customer’s location, appliance type, technician availability, and other operational factors. Kolkata Helpline reserves the right to reschedule or decline a service request where service cannot reasonably be provided.
- Customer Responsibility
Customers are responsible for providing correct information about the appliance and ensuring that the technician has reasonable access to the appliance for inspection or repair.
- Service Delays
While we aim to provide services within the scheduled time, delays may occur due to traffic, technician availability, weather conditions, spare-part availability, or other circumstances beyond our reasonable control.
- Payments
Customers are required to pay the applicable service charges, repair charges, labour charges, spare-part charges, and any other agreed charges associated with the service.
- Cancellation
Customers may contact Kolkata Helpline to cancel or reschedule a service request. If a technician has already been assigned or has reached the customer’s location, applicable service visit charges may still apply.
- Limitation of Liability
Kolkata Helpline will make reasonable efforts to provide reliable services. However, we are not responsible for issues caused by pre-existing damage, misuse, unauthorized modifications, electrical problems, or circumstances beyond our control.
- Changes to Terms
Kolkata Helpline may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated revision date.
- Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Email: am5605635@gmail.com
Phone: 18003093065
Address: 16/A, Dinesh Nagar, Mukundapur, Kolkata-700099