Last Updated: 4 October 2026
Kolkata Helpline provides appliance repair and maintenance services. This policy explains how cancellations, service visit charges, repair payments and spare-part payments are handled.
1. Service Visit & Inspection Charge
A ₹300 service visit and inspection charge may apply when a technician visits the customer’s location.
The service visit charge covers the applicable visit and inspection/diagnosis.
Once the technician has visited the location and performed the inspection, the service visit charge is generally non-refundable.
2. Cancellation Before Technician Visit
Customers may contact Kolkata Helpline to cancel or reschedule a service request before the technician visits.
If a payment has already been made, refund eligibility will depend on the payment made, any costs already incurred and the circumstances of the cancellation.
3. Repair Payments
If repair work has been approved and payment has been made, refund eligibility depends on:
– Work already completed
– Labour already provided
– Spare parts purchased or installed
– Other costs incurred for the service
– The specific circumstances of the request
4. Spare Parts
Spare parts specifically purchased or procured for a customer’s appliance may have restrictions on cancellation or return.
Parts that have been installed or used may not be eligible for return except where applicable under the relevant supplier or manufacturer warranty.
If a supplied part is found to have a defect, customers may contact us so that the matter can be reviewed.
5. Completed Services
Once an agreed repair or service has been completed, service and labour charges are generally non-refundable.
If the customer experiences a problem related to the completed service, the customer may contact us so that the matter can be reviewed.
6. Appliance Condition
Refund requests may be affected by issues such as:
– Pre-existing damage
– Misuse
– Unauthorized modifications
– Incorrect information provided by the customer
– Problems unrelated to the service provided
7. Refund Processing
Where a refund is approved, it will normally be processed using the original payment method where practical.
The time required for the refund to appear in the customer’s account may depend on the payment provider or banking system.
8. How to Request a Refund
To request a refund or raise a service-related concern, please provide:
– Customer name
– Phone number
– Service details
– Payment details where relevant
– Description of the issue
– Reason for the refund request
Contact us at:
Email: am5605635@gmail.com
Phone: 18003093065
9. Policy Changes
Kolkata Helpline may update this policy from time to time.
Any updated version will be published on this page with a revised date.
10. Business Information
Kolkata Helpline
Address:
16/A , Dinesh Nagar, Mukundapur, Kolkata, West Bangal, 700099
Udyam Registration No.: UDYAM-WB-10-0128378
Kolkata Helpline is an independent home appliance repair and maintenance service provider.